Entre Voice

Cloud-Based PBX and Call Center Solutions

Improve Your Voice Communications

Entre’s BroadSoft Business and Call Center Solutions provide our customers with a true data-voice solution that replaces their aging PBX and Call Center Servers, eliminating painful maintenance and administrative costs and risky points of failure. 

 

With more than a 41% market share, according to industry analyst Frost and Sullivan, and more than 16 million user subscriber lines worldwide, BroadSoft enables Entre Computer Services to offer large enterprise-class cloud communications “the customer’s way.”

 



 

Productivity

 

 

Flexibility

 

 

Reliability

 

 

VIRTUAL WORKFORCE

  • Mobile Communicator App - Your cell phone becomes your office phone with its caller ID
  • Desktop Client Your Personal Computer or Tablet becomes your phone. Access your address books with Microsoft’s Outlook or Skype for Business dialer.
  • Voice, Video and Desktop Sharing – Enable Team Collaboration in the way that’s most productive for you, with presence, chat and file share

 

OMNI-SITE CALL CENTER

  • From small installations up to thousands of call center agents across multiple sites
  • Integrates with major CRM systems, SQL Databases and SharePoint
  • Advanced reporting & analytics are built-in

 

BUSINESS CONTINUITY AND DISASTER RECOVERY

  • Keeps you connected when outages strike - Multiple methods to maintain availability of phone service
  • Always up-to-date service – Updates take place in the cloud, so there is no impact on your IT resources

 

 

 

STRATEGIC RESOURCE USE

  • Empowers a more strategic use of IT resources
  • Incorporates seamlessly with your Entre services
  • Coordinate your IT Infrastructure and phone system decisions

 

Flexible Hardware Options

  • Support for dozens of phone and headset models

  • Entre can recommend and provide Firewall, Routing and Switching devices optimized for your organization’s needs

 

VOICE MAIL ACCESS

  • Multiple methods to retrieve and get notified of your voice mails

 

SELF ADMINISTRATION

  • Phones, PBX and Call Center functions can be self-administered to change feature settings 

 

ENTRE MAKES YOUR VOICE SERVICES EASY

Network Services

  • Design and implementation of infrastructure upgrades
  • Integration with local and cloud business applications
  • Managed services – such as administration of your Phone System and help desk support

Application Development and Integration

  • Access Business Intelligence through your Phone System and Call Center data
  • Integrate with SQL, Access and SharePoint data stores
  • Extend the life of your MRP/ERP systems with updated interfaces to your Call Center data

Migration Services

  • Multi-step process for seamless installation and implementation.
  • Number porting
  • Coordinated equipment delivery with Plug and Play, preconfigured devices
  • New customer setup including call flow design and testing

RAPID INSTALLATION

  • Complete critical/urgent installation in days 
  • Add or delete services as you desire
  • Competitive, fixed, reliable and pay-as-you-go costs
  • Installation and maintenance is flexible, scalable and rapid

Resources and Training

  • Customizable training classes available for each type of user
  • 150+ user guides and how-to videos
  • Webinars to keep you updated on the latest features and product releases
  • Entre’s eScreenz™ can help you keep employees informed throughout migration and post-migration support

Support

  • U.S.-based customer service technicians
  • Phone, Email and Ticketing options